Contact Us

 

If you have any questions regarding your order, jellyfish, EON Jellyfish Aquarium, or would like to inquire about a custom jellyfish tank, please email us.

OR!

If you would like to submit pictures of your jellyfish or jellyfish tank - which is welcomed and awesome, please email us at

moonjellyfish.com@gmail.com

 

2248 Obispo Ave., Ste. 206
Signal Hill, California 90755

562-453-7786

Your premiere source to buy live jellyfish, jellyfish food, and jellyfish tanks. We are the first commercial jellyfish husbandry lab in the world. 

 

Shipping Info & Refund Policy

Shipping Perishable Items

Shipping Live Jellyfish & Frozen Jellyfish Food: Overnight delivery is mandatory and you must be available to acclimate the jellyfish into your jellyfish aquarium the day they arrive. We ship Standard Overnight delivery via FED EX which puts the jellyfish on your doorstep in the afternoon. We ship Monday - Thursday. Orders placed before 12 p.m. PST ship same day. Orders placed after 12 p.m. PST ship the next day. View our shipping schedule below. 

 
shippingschedule
 

Refund Policy

Understandably, we are concerned about the welfare of our animals.  Many people do not understand that a specialized tank with proper filtration is necessary to responsibly keep jellyfish as pets. Therefore, to guard against misinformed purchases of live animals online, we reserve the right to cancel any live jellyfish order at our discretion.

All live animal sales are to be inspected immediately upon receipt. If you feel you have received an animal that is not healthy, or is not alive, you must notify us within 12 hours from the time of delivery to be considered for a refund. Notification should be in writing via email including a picture and/or video of the animal in question still in the bag & unopened along with a description of the problem. Further instructions can be found on the shipping container. Once the bag of jellyfish has been opened and the jellyfish have been moved to an aquarium, the refund policy is voided. 

Unopened and unused dry goods can be returned within 30 days of receipt. Shipping costs are non-refundable. If you do not understand our refund policy, it is your responsibility to correspond with us prior to placing an order for full clarification.

Terms & Conditions

By agreeing to the Terms & Conditions, you are agreeing that you know you are purchasing live animals that, without a proper jellyfish aquarium with adequate filtration, may become deformed and subsequently die within 48 hours. You also agree that you have read and understand the following:

Above all, we are concerned about the welfare of our animals. Many people do not understand that a specialized tank with proper filtration is necessary to responsibly keep jellyfish as pets. Therefore, to guard against misinformed purchases of live animals online, we reserve the right to cancel any live jellyfish order at our discretion.

All live animal sales are to be inspected immediately upon receipt. If you feel you have received an animal that is not healthy, or is not alive, you must notify us within 12 hours from the time of delivery to be considered for a refund. Notification should be in writing via email. Please include picture/video proof of the damaged animal in the bag and with the metal clip still on, and a description of the problem. Email us at moonjellyfish.com@gmail.com

Unopened and unused dry goods can be returned within 30 days of receipt.  Shipping costs are non-refundable.  If you do not understand our refund policy, it is your responsibility to correspond with us prior to placing an order for full clarification.