Shipping Info & Refund Policy
Shipping Perishable Items
Shipping Live Jellyfish & Frozen Jellyfish Food: Overnight delivery is mandatory and you must be available to acclimate the jellyfish into your jellyfish aquarium the day they arrive. We ship Standard Overnight delivery via FED EX which puts the jellyfish on your doorstep in the afternoon. We ship Monday - Thursday. Orders placed before 12 p.m. PST ship same day. Orders placed after 12 p.m. PST ship the next day. View our shipping schedule below.
Understandably, we are concerned about the welfare of our animals. Many people do not understand that a specialized tank with proper filtration is necessary to responsibly keep jellyfish as pets. Therefore, to guard against misinformed purchases of live animals online, we reserve the right to cancel any live jellyfish order at our discretion.
All live animal sales are to be inspected immediately upon receipt. If you feel you have received an animal that is not healthy, or is not alive, you must notify us within 12 hours from the time of delivery to be considered for a refund. Notification should be in writing via email including a picture and/or video of the animal in question still in the bag & unopened along with a description of the problem. Further instructions can be found on the shipping container. Once the bag of jellyfish has been opened and the jellyfish have been moved to an aquarium, the refund policy is voided.
Eon Jellyfish Systems: When receiving an eon jellyfish aquarium, you have 72 hours to report any damage to the aquarium or contents of the shipping box. Even if you do not plan on setting up the aquarium right away, you must open the packaging and inspect for damage and record the damage with pictures /video so the damage is easily seen. Also, if the box arrives damaged, you must take pictures / video of the damage and report to us within 72 hours. Failure to communicate with us about any damage you find in the first 72 hours after taking delivery of the package (i.e. Fedex tracking has indicated the package was delivered to your shipping address, that is “taking delivery”) voids any refund or exchange. Shipping costs are non-refundable.